“Why don’t you see if they can make some masks for us and maybe also for some of the remaining staff at ABC Legal?” She said my jeans along with two other items, would be $50, I asked her to go ahead and ring me up for $150 instead and on my way out to the car, my phone rang, it was my wife, Yukie and she said: At the register, I asked “how was business?” She showed me her sales receipts, $23 for the entire day. The initial building blocks of our Covid-19 safety-first supply chain started about 3 weeks ago in Seattle, when I wandered into our local neighborhood alteration shop to pick up some blue-jeans they had repaired for my 13- year old daughter. So, what does that even look like? What is required to send process servers out into the field with legal documents and ensure, 100% that we are neither exposing them to Covid-19, nor spreading the disease? It looks like these hundreds of boxes pictured here in what used to be our HR department:Įach box contains everything you need to follow our safe service procedure: masks, gloves, hand sanitizer, wipes, and plastic bags for sealing the documents during their 24 hour quarantine and delivery. We thought, if Tesla can make ventilators, what can we do? Well maybe we can procure all the requisite supplies our process servers are going to need to get back out into the field, on the other side of this, but without impacting medical priority supply chains. We built a Covid-19 safe service training program for our process servers, re-wrote many features in our mobile app to accommodate this changing world we now live in and while those things are more typical of what we do here at ABC Legal, here is what isn’t typical: w e became a procurement company as well. Undistracted by work-in-progress, or any revenue to speak of, we dove deep into our lab, reinventing new processes and new safety procedures for the other side of this pandemic, and the other side of the shelter-in-place orders. Nevertheless, while others were conducting business as usual, putting profits ahead of long-term industry reputation, we sheltered in place, and hunkered down to do some deep work.Įvery disaster has a silver-lining playbook. We thought this was reckless and irresponsible. Many of our largest competitors kept serving throughout the shelter-in-place orders and in fact were carpet-bombing our customers with solicitations offering to serve legal documents pretty much everywhere.
On March 27th, we made the very difficult decision to shut down our entire business in order to protect our process servers, the public, and the reputation of ABC Legal and its customers.
Our $750,000 Journey into the procurement business that led us from Seattle to Tampa, and on to Honduras in order to deliver 2,000 Covid-19 Safety Kits to Process Servers across the country, so that when the time came to re-start our business, we could be assured we were not spreading the virus.Įvery one of us has had to adapt and reinvent ourselves during this unprecedented pandemic-both personally and professionally.
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